Frequently asked questions

[learn_more caption=”How do i search “] Search for products by entering the product name or keyword into the Search Bar at the top of any page. Try to enter a general description. The more keywords you use, the less products you will get in the results page. When you find a product you’re interested in, simply click the product name or the product image for more details.[/learn_more]

[learn_more caption=”When will you ship my Items?”] All orders are subject to a handling period before shipment, usually 2 – 3 business days. Most orders leave the warehouse within 1-3 business days after receipt of payment. You will then receive notification of both processing and shipment. In most instances, we ship from our fulfillment centre’s closest to your location. We have fulfillment centre’s throughout Europe, The USA, Australia and China. See more information on our Shipping Page. Orders may be canceled if they have not been processed.

After they have been processed they may not be canceled. You can then return the item should you wish for afull refund. Please make sure to provide the correct shipping address. can not be held responsible for items shipped to incorrect addresses provided by the buyer. In such cases, the buyer will be responsible for any additional shipping fees incurred to ship to the correct address. In some cases, international shipments will require import/customs taxes to be paid, although we do try to eliminate these charges by shipping within your geographical location. These will be the responsibility of the buyer under ALL CIRCUMSTANCES. will not be held responsible for customs taxes.[/learn_more]

[learn_more caption=”Why haven’t I received my confirmation email?”]Oh no! Let’s see… First, make sure the email hasn’t ended up in the spam or junk folders of your email account, as once you have placed an order, you will normally receive your email confirming your order within a few hours.

If after this time, you have not received your Order Confirmation email or suspect that you made a typo in your email address when placing the order, go ahead and contact our Customer Care team for help![/learn_more]

[learn_more caption=”How are shipping costs calculated?”] We provide Free Shipping Worldwide so rest assured that there are no nasty surprises at checkout.[/learn_more]

[learn_more caption=”When will my order arrive?”] We are doing our very best to get your order delivered to you within 3 to 7 days.. However, sometimes there can be circumstances beyond our control which we can not be held responsible for. If there is a delay we will be in touch and let you know.[/learn_more]

[learn_more caption=”Where are my items coming from?”] It does vary depending on your location. We have fulfillment centre’s throughout Europe, The USA, Australia and China. [/learn_more]

[learn_more caption=”Will my items be sent in one package?”] For logistical reasons, items will sometimes be sent in separate packages. Please keep this in mind when receiving deliveries. If you have any other questions, please contact us.[/learn_more]

[learn_more caption=”Where are you located?”] We are an Irish Company, based in the Sunny South East of the country in a town called Arklow, Co. Wicklow.[/learn_more]

[learn_more caption=”Can we visit your store in Person?”] We are afraid that this is not possible at this time as it is purely an online business.[/learn_more]

[learn_more caption=”Do you ship from your store in Arklow?”] Sometimes if we buy plenty of stock, but mostly we have our stock spread throughout fulfilment centre’s and warehouses strategically placed around Europe, The USA, Australia and China so we can get our products shipped to you faster :)[/learn_more]

[learn_more caption=”What is buyer protection?”] Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website. You are protected when:

  • The item you ordered did not arrive within the time promised by the seller.
  • The item you received was not as described.
  • The item you received that was assured to be genuine was fake.


[learn_more caption=”How do i return an item?”] Please contact our customer service via our Contact Us page to help if we can solve the problem first. In most cases, items can be returned within 30 days. Please contact us before returning the item, or we will refuse to deal with it.[/learn_more]

[learn_more caption=”I received the wrong item?”] Please contact us by telling the order number and the details you received. Our Customer Service team will respond to you within 24 hours. Once Customer Service confirms an item is incorrect, we will either refund you or dispatch an alternative item (if applicable and available). MAyhem Deals will decide whether you need to return the product sent to you in error or not and compensate the return shipping fee once when we receive it.[/learn_more]